Many IT support companies offer a pure maintenance package, covering maintenance and fault issues only. We recognise that there is far more to looking after our customers than resolving faults.
For example who would you turn to if;
a new PC needed setting up on the network (regardless
of where it was purchased)
a new printer, peripheral or network device required installing & configuring
you required assistance with data restoration
you required a change to a users email address or network permissions
install & configure a new software package etc etc. . . .
The list of management and admin tasks goes on. Normally these examples would not be included in the support contract and would incur extra expense that over the year could see an additional outlay that exceeds the value of the support contract. At River IT Solutions we include all these additional services (and more) with our fully comprehensive managed service contract, allowing you to accurately budget for all your IT support, no matter what your request.
All clients who have embraced our managed service have seen a huge benefit from the extra resources made available to their organisation. They have peace of mind that extra requests will not result in extra cost.
All this for considerably less than employing a full time IT support person or paying additional costs to your existing provider. Don’t believe us then try us !
Standard hardware and software maintenance contracts are also available. Alternatively if you have any specific requirements please call to discuss a tailor made support plan.